Privacy Policy

At MindfulScents, your privacy is our priority. We are dedicated to protecting the personal information you provide to us and ensuring it is handled responsibly and transparently. This policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data.

Information We Collect:

When you interact with our website or services, we may collect both personal and non-personal information to provide you with a seamless and secure shopping experience.
Personal Information
This may include details you voluntarily provide to us, such as:
Your name
Contact information (including email address and phone number)
Shipping and billing addresses
Payment information necessary to complete your purchases
Any additional information you choose to share when placing orders, creating an account, or subscribing to our newsletters and updates

How We Use Your Information:

Your information is primarily collected and used to process and fulfill your orders, ensuring that your purchases are delivered to you accurately and on time. We also use your details to provide responsive customer service, assist with inquiries, resolve issues, and keep a clear record of your transactions for your convenience.
In addition, your information allows us to communicate important updates, such as changes to our policies, order confirmations, shipping notifications, and any relevant service announcements. If you have chosen to opt in, we may also send you personalized marketing messages, including special offers, product recommendations, newsletters, and updates about new collections designed to match your interests.
We may further use data in a broader sense to analyze trends and shopping behaviors, which helps us better understand our customers, enhance our website experience, and refine our products and services to serve you better. This may include improving site navigation, streamlining checkout, or tailoring content to what our community values most.
Please rest assured that your personal data will never be sold or rented to third parties. We respect your privacy and are committed to safeguarding your information. Any third-party service providers we work with (such as payment processors or delivery partners) are only given the minimum information necessary to complete their function and are bound by strict confidentiality obligations.
Your trust is important to us, and we strive to handle your information with the utmost care, security, and transparency at all times.

Data Sharing and Disclosure:

We respect your privacy and are committed to handling your information responsibly. While we do not sell, rent, or trade your personal data to outside parties, we may share limited information with trusted third-party service providers who assist us in operating our business and delivering your orders. These partners include, but are not limited to:
Payment processors – to securely handle your transactions and protect against fraud.
Shipping and logistics companies – to ensure your purchases are delivered accurately and on time.
Marketing and communication platforms – to send updates, promotions, or newsletters if you have opted in to receive them.
These service providers are granted access to your information only to the extent necessary to perform their specific functions and are strictly required to protect your data in accordance with applicable privacy laws, industry standards, and our own internal safeguards.
In rare cases, we may also disclose information if required by law, legal proceedings, or to protect our rights, safety, or the rights of others.
Your trust is important to us, and we make every effort to ensure that any data shared is handled with the highest level of care and confidentiality.

Data Security:

We take the protection of your personal information seriously and have implemented robust security measures to safeguard it against unauthorized access, misuse, or loss. These measures include, but are not limited to:
Encryption technologies to secure sensitive data during transmission
Secure servers and firewalls to prevent unauthorized intrusion
Access controls and authentication protocols to ensure that only authorized personnel can handle personal data
All payment transactions are processed securely through reputable third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) and other industry best practices. This ensures that your financial information, such as credit card details, is never stored on our servers and is handled with the highest level of security.
While we strive to maintain the strongest possible safeguards, please note that no method of electronic transmission or storage can be guaranteed 100% secure. However, we are committed to continuously reviewing and updating our practices to protect your data to the fullest extent possible.

Cookies and Tracking Technologies:

Our website uses cookies and similar tracking technologies to enhance your browsing experience and ensure our services run smoothly. Cookies are small data files stored on your device that help us recognize your preferences and improve how our site functions.
We use cookies for the following purposes:
Personalization: To remember your preferences, such as language, region, and items in your shopping cart.
Analytics: To understand how visitors use our website, measure traffic, and identify areas for improvement.
Functionality: To support essential site features such as secure login, checkout, and account management.
Marketing (if applicable): To provide you with relevant promotions or recommendations tailored to your interests, only if you have opted in.
You may manage, disable, or delete cookies at any time through your browser settings. Please note, however, that disabling certain cookies may affect site performance or limit some features, such as checkout or personalized content.
By continuing to use our site without changing your settings, you consent to our use of cookies in accordance with this policy.

Your Rights:

Depending on your jurisdiction, you may have certain legal rights regarding your personal information. These rights may include the ability to:
Access the personal data we hold about you.
Correct or update any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal or contractual obligations.
Restrict or object to the processing of your data in certain circumstances.
Withdraw consent where processing is based on your consent, such as for marketing communications.
You can also opt out of receiving marketing messages at any time by:
Clicking the “unsubscribe” link included in our emails, or
Contacting us directly at [insert email/contact information].
Please note that even if you opt out of marketing, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or policy changes.
We are committed to responding to any requests regarding your personal data within the timeframes required by applicable laws and to ensuring your rights are respected.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes processing and completing your orders, providing customer service, and maintaining your account if applicable.
In addition, we may retain certain information to:
Comply with legal obligations, such as tax, accounting, or regulatory requirements
Resolve disputes or enforce our agreements
Analyze trends and improve our products and services
Once your personal data is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in a manner that protects your privacy.

If you have any questions, concerns, or requests regarding your personal information, privacy, or this Privacy Policy, please do not hesitate to Contact Us. Our team is committed to addressing your inquiries promptly, transparently, and thoroughly.
We take your privacy seriously and strive to ensure that your rights are protected and that your experience with Mindful Scents remains safe, secure, and enjoyable.

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy and Terms & Conditions.